Return & Refund

This return policy applies only to incarpassion.com online purchase orders.

Refund & Return Policy

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

Return Eligibility

Item must be unused.
Item must be in original condition.
Original packaging required.

Non-Returnable Items

Gift cards
Downloadable software products
Health or personal care items
Perishable goods (food, flowers, magazines, etc.)
Hazardous materials / flammable liquids or gases

To complete your return, we require a receipt or proof of purchase.

⚠ Please do not send your product back to the manufacturer.

Partial Refund Situations

Items with obvious signs of use.
Opened media products: CD, DVD, software, video games, cassette or vinyl.
Items not in original condition, damaged, or missing parts.
Returns after 30 days of delivery.

Refund Process

Once your returned item is received and inspected, you will receive an email notification about approval or rejection of your refund.

If approved, the refund will be processed directly to your original payment method.

Missing or Late Refunds

Check your bank account again.
Contact your credit card company.
Contact your bank (processing time may vary).

If you still have not received your refund, please contact us at sales@incarpassion.com.

Sale Items

Only regular-priced items can be refunded. Sale items are not eligible.

Exchanges

We replace items only if they are defective or damaged. For exchanges, email us at sales@incarpassion.com and send your item to:

307, 3rd Floor, Building 3, South 3 Alley, WangBo Three Street, Dongsha Village, Panyu, Guangzhou, China 511400

Gifts

If the item was marked as a gift and shipped directly to you, a gift credit will be issued for the returned item’s value. If sent to the gift giver, the refund will be sent to them.

Shipping Returns

Please send your return to: 307, 3rd Floor, Building 3, South 3 Alley, WangBo Three Street, Dongsha Village, Panyu, Guangzhou, China 511400

You are responsible for return shipping costs.
Shipping costs are non-refundable.
Return shipping cost will be deducted from refund.

For high-value items, we recommend using tracked shipping or insurance. We cannot guarantee receipt of returned items.